At Excellent Computers, we strive to provide a smooth and efficient shipping and delivery experience for our customers. We aim to deliver your orders accurately and in a timely manner. Please read our Shipping and Delivery Policy outlined below to understand our guidelines and procedures.

1. Shipping Methods and Availability:

   • We offer various shipping methods, including standard shipping, expedited shipping, and in-store pickup (if applicable).
   • The availability of shipping methods may vary based on your location, the product you have ordered, and any ongoing promotions or restrictions.

2. Order Processing Time:

   • Once your order is placed and payment is confirmed, we will begin processing your order.
   • The processing time may vary depending on the product, stock availability, and any customization or configuration requirements.
   • We strive to process and prepare your order for shipment as quickly as possible.

3. Shipment Tracking:

   • Once your order is shipped, we will provide you with a tracking number or a link to track your shipment.
   • You can use the provided tracking information to monitor the progress of your delivery online.
   • Please note that tracking information may take some time to be updated by the shipping carrier.

4. Estimated Delivery Time:

   • The estimated delivery time is calculated based on factors such as the shipping method, your location, and the availability of the product.
   • While we make every effort to meet the estimated delivery timeframe, please note that it is provided as an approximation and not a guaranteed delivery date.
   • Delays may occur due to unforeseen circumstances such as extreme weather conditions, natural disasters, or logistical issues beyond our control.

5. Shipping Charges:

   • Shipping charges may apply to your order and will be calculated based on the shipping method, the weight and dimensions of the package, and your location.
   • Any applicable shipping charges will be clearly displayed during the checkout process before you confirm your order.

6. Shipping Restrictions:

   • Some products may be subject to shipping restrictions due to legal or logistical reasons. These restrictions may include specific regions or countries where the product cannot be shipped.
   • If your order is affected by any shipping restrictions, we will notify you promptly and provide assistance to find alternative solutions if available.

7. Delivery Issues and Resolution:

   • In the rare event of a delivery issue, such as non-delivery, lost packages, or damaged products, please contact our customer service team immediately.
   • We will investigate the matter and work towards resolving any issues to your satisfaction, which may involve filing a claim with the shipping carrier.

8. In-Store Pickup (if applicable):

   • If in-store pickup is available for your order, you will receive a notification once your order is ready for pickup at the designated store location.
   • Please bring a valid identification document and the order confirmation or pickup notification when collecting your order.

We recommend reviewing our Shipping and Delivery Policy and any specific product shipping details before making a purchase. If you have any questions or require further assistance, our dedicated customer service team is available to assist you.